Refund policy

Please Note: Dally Jae Smock Co LLC Primarily operates on a PREORDER base. All preorders have an estimated arrival (ETA) that is listed on each product. Once inventory is received, we will begin shipping customer orders.
    •    Keep in mind that an ETA is not a guaranteed delivery date. If you’re uordering for a specific event or occasion, we highly recommend having a backup option just in case.
    •    Once the shipment arrives to us please allow up to 5 full business days ( Monday- Friday ) for order fulfillment and shipping.Please note ALL items labeled Hand-Smocked, Hand-Embroidered, or Hand-French Knot are meticulously crafted by hand. Due to their artisanal nature, slight variations in sizing, spacing and lettering are to be expected and are not considered flaws. All sales of hand-crafted items are FINAL. Refunds or exchanges will not be issued unless a genuine manufacturing defect is present

Please review your order carefully before submitting.
We are unable to make changes once an order is placed. This includes adjustments to monograms, sizes, quantities, or styles.

🚫 No refunds or exchanges will be accepted unless there is a manufacturer defect.

Monogram Information:
All monogram fields (except for name smocks) may be left blank if preferred. If you are choosing to add a monogram, please enter the initials in FLM order (First, Last, Middle) using all capital letters. If no monogram is entered, your item will arrive blank. Monogramming is complimentary on all eligible items.

For any additional questions, please contact us at Dallyjaesmockco@yahoo.com Be sure to include your order number and the name the order was placed under